Customer Service
Contact Us
Email Us
For non urgent matters, use our email form to submit general inquiries and communicate with a representative at your convenience.
We're taking extra care of your package and our team. In some cases, online orders and customer service responses may take longer than usual. Thanks for your patience!
Cancel or change an order
Since most orders begin processing immediately, there is a short window in canceling or changing an order. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.
If less than one hour has passed since submitting your order you may either:
- call customer service at 877-333-0117 or 762-232-1399 from 7am - 10pm EST daily (except holidays) to cancel your order
- login to your account and click view order history. If the order has not yet processed you will find a cancel order button that you may click to cancel your order. If you are an unregistered user, you may use the track order feature (using your email address and order number) to access the cancel button.
If you need to change the size, color or quanitity of only a part of your order, please call customer service at 877-333-0117 or 762-232-1399 from 7am-12am EST daily (except holidays) to revise your order.
Order Assistance
Online ordering, technical, and Carter's Rewards® assistance available toll free:
- Monday - Friday 8:00 AM to 9:00 PM ET.
- Saturday - Sunday 9:00 AM – 5:30 PM ET.
Consumer Affairs
For general inquiries, including corporate information, retail store experience and product inquiries, assistance is available toll free:
- Monday - Friday 8:00 AM to 9:00 PM ET.
United States
*EXCLUSIONS AND DISCLAIMERS.
Earn one $10 gift card from March 29th, 2023, through April 5th , 2023, when you spend $50+ on spring new arrivals online. $10 Redeemable in-store and online. Enter promo code SPRING at checkout online at https://www.carters.com, https://www.oshkosh.com, https://www.shoplittleplanet.com, https://www.skiphop.com. Online codes are not valid on international orders. Dollar-off discounts applied prior to percent-off total purchase discounts. Not valid on clearance, doorbuster, Treasure Box. Cannot be combined, copied, transferred, or sold. Altered, duplicated, or reproduced gift cards will not be accepted. You will receive the price paid (after discount) on all returns or exchanges. The value of the gift card will not be refunded on returns or exchanges. Employees not eligible. We reserve the right to modify or discontinue this offer at any time without notice. Void where prohibited. All product names and trademarks are the property of their respective owners. Gift card will be received after product has delivered, approximately within 10-12 business days. Order total after the gift card is applied must total to at least $0.01 or more to complete an online order. Gift cards cannot be used toward credit card payments. If the purchase amount is less than the total amount of the gift card tendered, you surrender the full amount of the card. Card will not be replaced if lost, stolen, or corrupted. Use of bonus card is acceptance of its terms.
UP TO 50% OFF: Savings based on MSRP. Excludes Select New Arrivals, LITTLE PLANET®, Sneak Peek, Treasure Box, Licensed Styles, SKIP HOP®, Doorbusters, and Clearance. Other exclusions may apply.
UP TO 70% OFF CLEARANCE: Savings based on MSRP.
60% OFF LAYERING: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
UP TO 50% OFF: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
BUY 1, GET 1 FREE SHOES + BOOTS: First item at MSRP. Additional item of equal or lesser value. Excludes select styles and clearance. Discount reflected in cart online.
50-60% OFF ENTIRE SITE & STORE: Savings based on MSRP. Excludes select new arrivals, LITTLE PLANET®, Sneak Peek, Treasure Box, Licensed Fan Shop, Licensed Character Shop, SKIP HOP®, Doorbusters, limited edition overalls and Clearance. Other exclusions may apply.
Free standard U.S. shipping on Carter's, OshKosh B'gosh and Skip Hop online orders. No code required at checkout on carters.com, oshkosh.com or skiphop.com. Offer valid through 11.30.21. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's reserves the right to change or cancel this promotion at any time.
65% OFF CYBER EXCLUSIVE CHRISTMAS JAMMIES: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
*EXCLUSIONS & DISCLAIMERS
55% OFF WORLD'S BEST OVERALLS: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
50% OFF ENTIRE SITE & STORE: Savings based on MSRP. Excludes select new arrivals, LITTLE PLANET®, Sneak Peek, Treasure Box, Officially Licensed Fan Shop, Licensed Character Shop, SKIP HOP®, Doorbusters and Clearance. Other exclusions may apply.
55% OFF BABY B'GOSH: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
60% OFF FLEECE HOODIES & PANTS: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
55% OFF FASHION DENIM: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
UP TO 50% OFF: Savings based on MSRP. Select styles. Prices as marked. Excludes clearance, Sneak Peek and LITTLE PLANET®.
BUY 1 GET 1 FREE SHOES: First item at MSRP. Additional item of equal or lesser value. Excludes select styles and clearance. Discount reflected in cart online.
50-60% OFF ENTIRE SITE & STORE: Savings based on MSRP. Excludes select new arrivals, LITTLE PLANET®, Sneak Peek, Treasure Box, Officially Licensed Fan Shop, Licensed Character Shop, SKIP HOP®, Doorbusters and Clearance. Other exclusions may apply.
Free standard U.S. shipping on Carter's, OshKosh B'gosh and Skip Hop online orders. No code required at checkout on carters.com, oshkosh.com or skiphop.com. Offer valid through 11.30.21. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's reserves the right to change or cancel this promotion at any time.
*15% OFF: Savings based on MSRP. Select Toys & ZOO® styles. Prices as marked. Valid on skiphop.com only. Excludes clearance.
*20% OFF ENTIRE SITE: Savings based on MSRP. Valid on skiphop.com only. Prices as marked. Excludes new arrivals & gift cards.
*25% OFF ENTIRE SITE: Savings based on MSRP. Valid on skiphop.com only. Prices as marked. Excludes new arrivals & gift cards.
*20% OFF ENTIRE SITE: Savings based on MSRP. Valid on skiphop.com only. Prices as marked. Excludes new arrivals & gift cards.
*BOGO50: First item at MSRP. 50% OFF second item of equal or lesser value. Valid on Skip Hop product in Carter’s stores only. Excludes Treasure Box & Clearance.
*20% OFF ENTIRE SITE: Savings based on MSRP. Valid on skiphop.com only. Prices as marked. Excludes new arrivals & gift cards.
*MSRP is our Manufacturer's Suggested Retail Price at which we suggest our collections be initially offered. We list an MSRP on our products that we sell ourselves and that sell through our wholesale partners. Our wholesale partners are free to use our MSRP or set a different selling price. We generally introduce our new collections at MSRP on our website. Since MSRP is a suggested price, actual sales may or may not have been made at MSRP in any certain area or in all areas. Prices may vary by channel or location.
Many of our collections have a DOB (Date of Birth) on the price tag or on their website product page. This is the date that this item or a similar item was originally offered for sale at the MSRP.