Customer Service
How can we help you?
Returns & Exchanges
Our Happiness Policy
If you're not happy with your purchase, we want to make it right. Most items purchased on carters.com or in stores can be returned within 90 days of the purchase date for a full refund to the original form of payment.
Start an online return
Sign in to My Account → Order History and select “Start a Return” to begin your return (you’ll need your order number and email address).
Choose the items you'd like to return and a reason.
Create your prepaid return label and drop the package to the selected location.
Note: We cannot process returns purchased from our retail stores by mail.
Return in store — fast and free
Bring your item, along with your receipt or shipment confirmation, to any Carter’s, OshKosh B’gosh, or Carter’s Outlet store. We’ll process your refund right away.
What you should know
Items must be unworn and in original condition for a full refund.
Gift returns —You may select to return gift items for a refund to a merchandise credit, see more details in our Gifting Services page returning a gift.
Online Returns can be completed through the Customer Return Portal.
Defective or damaged items
Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 888-782-9548. Monday-Friday 8:00 AM to 9:00 PM ET to make arrangements to return the item to us by mail.
For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email us at [email protected].
When will I see my refund?
Original payment | Refund returned to | Time after we receive return |
Credit or debit card | Same card | 3–5 business days |
Carter's Credit Card | Carter's Credit Card | 3–5 business days |
PayPal | PayPal account | 24-48 business hours |
Afterpay | Afterpay (remaining installments adjusted) | 3-10 business days |
Apple Pay | Original Card | 3–5 business days |
Gift card | New e-Gift Card Issued (by email) | 24-48 business hours |
Cash (store purchases fulfilled online) | Refund by mailed check or e-Gift Card | 10-21 business days for mailed check / 24-48 business hours for e-gift card |
Gift Orders | Gift orders are refunded as an e-Gift Card (by email).
Note: different email can be requested through customer care OR the customer care return portal. | 24-48 business hours |
Rewards | Honored for Exchanges; Forfeited for Returns | 48-72 business hours |
Order partially refunded?
If you returned some items but not all, your refund will reflect only the returned items plus any applicable tax. Original shipping charges aren't refunded unless the return is due to our error.
Still don't see your refund?
Check your bank or card statement carefully — refunds sometimes appear as separate line items from the original charge. If it’s been more than 10 business days since your return was delivered, contact us via live chat for assistance.
Free in-store returns
In-store returns are always free at any Carter's, OshKosh B'gosh, or Carter's Outlet location.
Mail-back return shipping
For mail-back returns, a flat $6.00 return shipping fee is deducted from your refund. Print your label using our return tool (you’ll need your order number and email address).
Ship it yourself
Send your return using UPS, USPS, or FedEx. You’ll be responsible for return shipping costs (we recommend using a trackable shipping method).
Mail your shipment to:
Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517
Online order
No problem. Your shipment confirmation email can also be used as proof of purchase for in-store returns. If you would like to receive the confirmation email once more, contact our customer care team through chat at the bottom of the site!
In-store purchase
If you don’t have your store receipt; we can often look up your purchase using:
Your Carter's Rewards account (if linked at checkout)
The phone number and email address associated with your Rewards account
When we can't find your purchase
If we can't locate the original purchase, we may offer merchandise credit at the current selling price for items in their original condition.
In store — easiest option
Bring your return to any Carter’s, OshKosh B’gosh, or Carter’s Outlet store. With a gift receipt, you’ll receive merchandise credit for the returned items. Without a gift receipt, merchandise credit will be issued for the item’s current selling price.
By mail
If the gift giver requested a gift receipt, use the order number on the slip to start an online return. Refunds for gift returns are issued as merchandise credit by default.
If you don't have a slip, the gift giver can:
Look up the order in My Account → Order History
Start the return on your behalf
Choose to refund their original payment method or issue you a digital gift card