Customer Service

Track your order in seconds 

Sign in to My Account → Order History to see real-time tracking for every order you've placed. You can also use the Order Tracker with just your order number and email address — no sign-in required. 

Track an order

When will my order ship? 

Most orders are processed within 1–2 business days. Once your order ships, we'll send you an email with a tracking number you can follow until it arrives. 

Need a faster option or more details? See shipping options and rates

Still don't see your package? 

If your tracking says your order was delivered but you don’t have it or some items are missing, head to report missing or damaged items 

Need assistance? 

Our care team is available! Connect with us anytime through our live chat, look for the Live Chat option or button at the bottom of the site.

Before your order ships 

Once you place an order, we begin processing it right away, sometimes within minutes. Because of this, we may not be able to change or cancel an order once it begins processing. 

To try to make a change, contact us as soon as possible: 

Phone: 877-333-0117, Mon–Fri 8AM–9PM ET, Sat–Sun 9AM–5:30PM ET 

Chat: Connect with us anytime through our live chat by selecting the chat option at the bottom of the site or app.  

Have your order number ready (you'll find it in your confirmation email). 

What we can change before shipment 

If less than one hour has passed since placing your order, you may: 

• Chat with our automated assistant to request changes to the size, color, or quantity of your order, or to cancel your order. 

• Log in to your account, view your order history, and select “Cancel Order” if it has not yet been processed. 

• Use the Track Order feature (with your email and order number) to access the cancel option if you checked out as a guest 

Note: For order security, we are unable to modify shipping address. We recommend canceling your order and placing a new one with the correct address. 

After your order ships 

Once your order has shipped, it cannot be changed or canceled. You may either refuse the delivery for a refund once it is returned, or return the items after delivery using our returns process. 

Order Placement Tip 

Sign in before checkout to save your default shipping address. That way the right address auto-fills every time and there's less to fix later.

Shipping Options 

Delivery windows start the day after your order ships.  

Free Buy Online, Pickup In Store & Curbside 

Choose Pickup In Store at checkout to pick up eligible items at no shipping cost.  

You’ll receive a “ready for pickup” email, usually within 1 hour during store hours. You or your designated pickup person can bring the “ready for pick up” email to the store to collect the order. Items are held for 14 days, after which unclaimed orders are automatically refunded. 

The option to pick up in store today is available at all our locations. Curbside pickup is available in select locations from 12pm to 6pm daily. 

Find a store 

Multiple shipping addresses & Packages 

To ship to more than one address, please create separate orders.  

We make every effort to ship your order complete with minimal packaging. However, some orders may arrive in multiple packages. 

Freight Forwarding Orders 

If you choose to use a parcel or freight forwarding company, please note the following: 

1. Orders shipped to a forwarding company are at your own risk. 

2. We are not liable for any loss, damage, or defects that occur after delivery to the forwarding provider. 

3. We do not offer refunds or replacements for items that are reported missing or damaged once delivered to a forwarding company. 

4. Orders addressed to freight forwarders may be ineligible for claims if delivery is confirmed. 

Additionally, Carter’s is not responsible for lost or stolen packages. For shipping outside the U.S., visit our local international sites 

Tracking says delivered, but my package isn't here 

If your package is marked as delivered but you haven’t received it, try the following steps: 

1. Check around your delivery location — front porch, side door, mailbox, with a neighbor or building staff.  

2. Wait 72 hours after the "delivered" notification. Carriers occasionally update tracking early. 

3. Confirm that the shipping address on the order is correct. 

If you are still missing your package, Report a delivery issue. 

Something in my order is missing, damaged or defective 

Multi-item orders may ship in separate packages and arrive on different days. Your shipment confirmation email includes tracking details and a list of items in each shipment. 

 If an item listed in your shipment confirmation was not included in any package, or if it arrived damaged or defective, please Report a delivery issue.

We currently ship from carters.com to U.S. addresses only. 

We offer shipping to most U.S. locations, including military addresses and U.S. territories. For orders outside the U.S., we also have local websites serving over 15 countries, including Canada and Mexico. 

Find your local Carter's site.

Notice for Orders Shipped to South Dakota 

Carter's | OshKosh B'gosh is not required, and does not collect South Dakota sales or use tax. Your South Dakota purchase is subject to state use tax unless it is specifically exempt from taxation. Your South Dakota purchase is not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means. The state requires each South Dakota purchaser to report any purchases that were not taxed and pay tax on the purchase. The tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website.