Customer Service
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Email us at [email protected] or use this form and we will get back to you in 1-3 business days.
How can we help you?
You can track your order anytime using your order number and email address. Visit Check order status to see your shipping updates, delivery progress, and the latest tracking details. If your package shows as delivered, please allow up to 24 hours for the carrier to finish updating their system. If it still hasn’t arrived after that, you’re welcome to chat with us for help.
You can make changes during our remorse period, 60 minutes for standard U.S. orders, and 30 minutes for expedited U.S. orders. During this time, you may be able to update your address, adjust items, or cancel your order. If you’re still within that window, please feel free to chat with us, we’re always happy to help with any updates you need!
For a simple and stress‑free return, you can review our Happiness Policy and create your return label online. Once your return is received, we’ll process a refund back to your original form of payment. If you use our prepaid return label, a $6 fee will be deducted from your refund. To view our full return policy and prepare your label, please visit our returns page.
We’re happy to help with price adjustments within 14 days of your purchase date. If your purchase was made online, you’re welcome to chat with us and we’ll be glad to assist. If your purchase was made in store, simply bring your original receipt to any store within 14 days, and a team member will be happy to help with a price adjustment. For full details, you can visit our pricing and promotions page
We offer several delivery options to fit your needs: Standard Shipping- 6-8-business days, Expedited Shipping-3 business days, Overnight Shipping-Next business day. For pickup, we offer Curbside Pickup and In‑Store Pickup. To view available pickup options near you, please visit Carters Pickup.
If you’re having trouble checking out, try double‑checking your billing details, re-entering your card information, or trying another payment method. A quick page refresh can also help. If it still isn’t going through, please feel free to chat with us, we’re happy to help! For more information, you can visit: .
Having trouble signing in? Try using a one‑time passcode sent to the email on your account. If you still can’t access your rewards, you’re welcome to chat with us. More details:
Shop digital and physical gift cards — You can purchase gift cards online anytime.