Customer Service
How can we help you?
Account & Rewards
Sign in
Sign in to your account using the email address you registered with.
Passwordless authentication
Enter your registered email address or phone number.
A one-time passcode will be sent to your email or mobile device everytime you sign in(this may take up to 30 seconds—be sure to check your junk or spam folder).
Enter the one-time passcode to complete your sign-in.
Not receiving your one-time passcode?
If you’re not receiving your one-time passcode, please call us at 877-333-0117 or contact us via live chat for assistance.
I didn't get the access code
Check your spam or promotions folder.
Confirm you're using the email address tied to your Carter's account.
If you still don't see it, please call us at 877-333-0117 or contact us via live chat for assistance.
Account locked
After multiple failed sign-in attempts, accounts are temporarily locked to protect your information. Wait 30 minutes and try again, or reset your password using the steps above.
Unsubscribe from all marketing
Scroll to the bottom of any marketing email and select “Unsubscribe,” or sign in to your account and update your preferences. Unsubscribe requests may take up to 10 business days to take effect.
Transactional emails
Even if you unsubscribe from marketing emails, you’ll still receive emails related to your account or orders, including:
Order confirmations and shipping updates
Returns and refund notifications
Account-related security notices
These messages are necessary to complete your transactions and are not optional.
Updating your email address
At this time, we’re unable to update the email address on an existing account. You’ll need to create a new account using your preferred email address. Once your new account is set up, we can help merge your Rewards.
Update your account information
Sign in to My Account → Account Settings to update:
Name
Phone number
Shipping and billing addresses
Saved payment methods
Changes save automatically once you tap Update.
Add a child's info to your profile
Adding your child's name and birth month helps us share size guides and seasonal picks that fit. On the Mobile App: Go to My Account → My Kids to add or update.
On the Website: Go to the Profile section on the left-hand menu, scroll down to the Children section, click + Add a Child and enter the required details.
Delete your account
If you'd like to delete your Carter's account, sign in and go to Account Settings → Delete Account, or Live Chat us! Deleting your account removes your profile, saved addresses, and Rewards balance.
Privacy and your data
For details on what we collect and how we use it, including exercising your data privacy rights, visit our Privacy Right details Privacy Policy.
Favorites — save your favorites
Tap the heart icon on any product to save it to your Favorites list. Sign in to keep your Hearts across devices.
Hearts is a great way to:
Track items you're thinking about buying
Watch for sales on saved styles
Great for sharing with family and friends
Baby registry — powered by BabyList
We've partnered with BabyList for Carter's baby registries. With BabyList you can:
Combine Carter's, OshKosh, and Skip Hop items with picks from any other retailer
Share one registry link with everyone
Free to join — earn on every purchase
Carter's Rewards is our free loyalty program for Carter's, OshKosh B'gosh, and Skip Hop shoppers. You earn points on every purchase and unlock exclusive offers, and a Birthday Surprise.
Join Carter's Rewards or sign in to see your points balance.
Common questions
For full details on tiers, point values, redemption, and program terms, see our Rewards FAQ
Quick answers
How do I earn points? You earn points on every dollar spent at Carter's, OshKosh, Skip Hop, and our outlets. Bonus-point events happen throughout the year.
When do points post? Points for Online orders will be earned when the order ships, not when the order is placed. For Buy Online, Ship to Store or Pick Up In Store orders, points are added after you pick up your items. Please allow up to 72 hours for points to appear in your account.
Do points expire? Yes, points expire 6 months from the day they were earned.
How do I redeem? When shopping online or in the app, eligible rewards will appear in your cart and can be applied before checkout. Shopping in store? Just share your phone number or email with an associate, and they’ll apply your reward to your purchase.
Birthday Surprise
To get more details on how to receive a birthday surprise for your child, visit Birthday Surprise.
Need help with your Carter’s Rewards account?
Live Chat us!
Your gift, on us
When you're a Carter's Rewards member, you get a Birthday Surprise during your child’s birthday month.
How to claim
Make sure your child’s date of birth is saved in My Account → Account Settings.
Your child’s birthday email will include a “Sign In & Shop” button. Just log into your account to activate your offer before you shop.
Use it any time during that month — online or in store.
What you should know
Surprises are issued once per calendar year.
Surprises can't be combined with some other offers — terms are in the email.
New Rewards members need to be enrolled at least 30 days before their birthday to receive that year's surprise.
Trouble signing in
Having issues logging in? See Sign in, password and login help
Trouble completing checkout
A few things to try:
Refresh the page — sometimes a connection blip clears with a reload.
Clear your browser's cache and cookies, then try again.
Try a different browser — we test on the latest two versions of Chrome, Safari, Firefox, and Edge.
Confirm your billing address matches what's on file with your card.
Disable browser extensions (ad blockers, privacy extensions) that may interfere with checkout.
If you've tried all of the above and still can't check out, Live Chat us!
Browsers we support
Carters.com works best on the latest version of:
Chrome
Safari
Firefox
Edge
We also support iOS Safari and Android Chrome on mobile.
A page isn't loading
Try these in order:
Refresh the page
Check your internet connection
Try a different browser or device
Clear cache and cookies
If a specific page is consistently broken, Live Chat us with the URL and a screenshot.
Need Help? Chat with us.
24/7 support is just a click away.