Return Policy – Not happy with it? Return it. It’s easy! Items returned with a receipt within 90 days are eligible for a full refund to the original form of payment. Items returned without a receipt can be exchanged for merchandise or merchandise credit at current selling price.

Returns & exchanges offered on new, unworn merchandise only.

Your satisfaction is of utmost importance to us, and we do everything we can to ensure that your experience at Carters makes your life just a little easier. We welcome your feedback, so please contact Consumer Affairs at 888-782-9548.

For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool.

Mail your shipment to:
Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Note: we cannot process returns purchased from our retail stores by mail.

Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 877-333-0117 to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. If applicable, prepaid label fees apply.

You can return a gift for a merchandise credit. Your merchandise credit will be delivered via email to the address you specify. Start a return. Be sure to select Returning a Gift to recieve a merchandise credit. You may also elect to refund to original payment method.

For your convenience, you may return or exchange merchandise you purchased online to any Carter’s or OshKosh B’gosh company-owned retail store in the U.S. Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online, may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.

Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip
We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.

Return shipping fees may apply.

Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit
For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.

If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return.

Mail your shipment to:
Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

*Please note that we cannot process returns purchased from our retail stores by mail.

To receive a refund for the original purchase price in-store, we will need the packing slip or gift receipt. All other returns will be awarded a merchandise credit for the current sales price of the item(s).

A one-time price adjustment for items purchased will be honored if you contact us within 14 days of purchase. You may also receive a price adjustment in Carter’s and OshKosh B’gosh Company-owned stores within 14 days of purchase in-store or online. Please have your receipt available.

Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 888-782-9548.  Monday-Friday 8:00 AM to 9:00 PM ET to make arrangements to return the item to us by mail.

For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email us at [email protected] .