For online ordering and technical assistance:
877-333-0117 (toll free)
For corporate, retail and product inquiries:
8am to 4:30pm CST Monday - Friday
1. How do I return or exchange a product?
2. How can I check my order status?
3. Is it too late to change or cancel my order?
4. Do you ship internationally?
5. How do I enter a promotion code for my order?
Have another question?
View our full list of faqs
We ship anywhere in the U.S. and to multiple international locations.
Domestic shipping | International shipping | Multiple addresses | Military shipping | Shipping furniture
We accept major credit cards in all of our stores and online.
Payment info overview | Secure shopping guarantee | Sales tax info | Check gift card balance
Learn how to cancel or change an order.
Cancel an order | Change an order
Our sizing charts take the guessing game out of what size to buy.
Carter's sizing chart | Oshkosh b'gosh sizing chart
Not right? Just don't like it? No problem! We want you to be happy with your purchase.
Mail returns | In-store returns | Exchanges |
Price adjustments | Defective products |
Let's wrap it together. Give a great gift in one easy step.
Gift box packaging | Gift cards | Wish lists
Get a sneak peek into our exclusive online and in-store promotions.
Sales | Coupons | Military discounts |
Oshkosh b'gosh rewards
Your need-to-know product information destination.
Product recalls | *Tag-Less* labels |
Drown/Ho legal notice
Count on Carters for the sweetest looks for your little miracle.
Packages delivered to over 80 countries.
Need a special gift? Wrap up a giftcard or email an e-giftcard.