Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price, less shipping and handling for online orders, for all new, non-worn product. For your convenience, we accept returns for items purchased online by mail and also at any Carter’s or OshKosh B’gosh retail or outlet store in the United States, details below.
Any item purchased at a Company-owned Carter’s or OshKosh B'gosh retail or outlet store, along with eligible Carter’s or OshKosh B'gosh items purchased online (those not marked ‘Return by Mail only’), may be returned or exchanged at any Company-owned Carter’s or OshKosh B'gosh retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase. Kindly note that online exclusive brands, furniture, décor, bedding, and gear can only be returned by mail.
We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip. Refunds for purchases made by credit card may only be credited back to the original card used.
For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Preferred Customer number, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.
A one-time price adjustment for items purchased will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) for assistance. You may also receive a price adjustment in Carter’s and OshKosh B’gosh Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available.
Carter’s and OshKosh B’gosh are committed to providing you with quality products. Any product with a quality defect can be returned to a store for a full refund or exchange. You can also contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8:00am-4:30pm CST to make arrangements to return the item to us by mail.
For the fastest return processing, use the return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:
Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517
Note: we cannot process returns purchased from our retail stores by mail.
Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.
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