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Existing Carter's Celebration Club and OshKosh B'gosh Preferred Customer Club members must register online to receive online coupons and special offers. Registration in our new system is a one-time-only requirement, and will allow you to order online, manage your account preferences, and view your order history. We apologize for any inconvenience this may cause, however for security reasons mandated by the Payment Card Industry (PCI), we are unable to transfer any customer information between existing and new systems.

Free standard U.S. shipping on online orders of $50 or more when using code SEPTSHIP at checkout on OshKoshBgosh.com. Offer valid through September 12, 2012. Code cannot be combined with any other offers. Valid on only one shipping address per order. Promotion not valid on purchase of Carter’s merchandise, gift cards, express shipping or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard international shipping on online orders. Offer valid through 7/12/2012. Discount applied automatically at checkout. Valid on only one shipping address per order. Promotion not valid for shipments to U.S. addresses, U.S. Territories or APO/FPO addresses. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard international shipping on online orders. Offer valid through 7/12/2012. Discount applied automatically at checkout. Valid on only one shipping address per order. Promotion not valid for shipments to U.S. addresses, U.S. Territories or APO/FPO addresses. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

$14.95 CAD flat rate for standard shipping to Canada on online orders of $100 CAD or more on Carters.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

$14.95 CAD flat rate for standard shipping to Canada on online orders of $100 CAD or more on OshKoshBgosh.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

14.95 EUR flat rate for standard shipping to select European countries on online orders of 75 EUR or more on Carters.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

14.95 EUR flat rate for standard shipping to select European countries on online orders of 75 EUR or more on OshKoshBgosh.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

19.95 USD flat rate for standard shipping to select European countries on online orders of 100 USD or more on Carters.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

19.95 USD flat rate for standard shipping to select European countries on online orders of 100 USD or more on OshKoshBgosh.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

6.50 GPB flat rate for standard shipping to United Kingdom on online orders of 65 GPB or more on Carters.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

6.50 GPB flat rate for standard shipping to United Kingdom on online orders of 65 GPB or more on OshKoshBgosh.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

19.95 USD flat rate for standard shipping to Russia on online orders of 150 USD or more on Carters.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

19.95 USD flat rate for standard shipping to Russia on online orders of 150 USD or more on OshKoshBgosh.com. Valid on only one shipping address per order. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping on online purchases of Carter’s | OshKosh B’gosh brand merchandise of $50 or more not including tax, gift services, handling, and net of all discounts. Online orders only. Use code FEBSHIP at checkout. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping, International shipments or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping on online purchases of Carter’s | OshKosh B’gosh brand merchandise of $75 or more not including tax, gift services, handling, and net of all discounts. Online orders only. No code required at checkout. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping, International shipments or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping on online order when using code SHIPJUNE at checkout on carters.com | oshkosh.com. Offer valid through June 12, 2013 Code cannot be combined with any other offers. Valid on only one shipping address per order. Promotion not valid on purchase of Carter’s at Home, furniture, gift cards, express shipping or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping on online purchases of Carter’s | OshKosh B’gosh brand merchandise of $75 or more not including tax, gift services, handling, and net of all discounts. Online orders only. No code required at checkout. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping, International shipments or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping on online purchases of Carter’s | OshKosh B’gosh brand merchandise of $50 or more not including tax, gift services, handling, and net of all discounts. Online orders only. No code required at checkout. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping, International shipments or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping with purchase of Carter’s | OshKosh B’gosh brand merchandise. Online orders only. No code required at checkout. Offer valid through December 12, 2012. Code cannot be combined with any other offers. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping, International shipments or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time.

Free standard U.S. shipping on online orders. No code required at checkout on Carters.com | OshKoshBgosh.com. Offer valid through December 12, 2012. Valid on only one shipping address per order. Promotion not valid on purchase of gift cards, express shipping or for shipments to U.S. P.O. boxes or U.S. Territories. Prices, promotions and selections may differ from those in our retail stores. Promotion not valid in retail stores. Not valid for cash. No adjustments on previous purchases. Carter's Inc. reserves the right to change or cancel this promotion at any time

Save 20% off your $40+ purchase when using the promo code MARCH20 at checkout on oshkoshbgosh.com. Offer ends March 20, 2013. Online code not valid on international orders. Dollar-off discounts applied prior to percent off total purchase discounts. Coupon not valid on clearance, doorbuster specials or amazing values. Valid for OshKosh merchandise only, not valid on gift card purchases, gift services, applicable taxes, shipping and handling charges, previous purchases, or redeemable for cash. Customer pays sales tax. Coupon discount will be applied as a percentage off each item in transaction. You will receive the price paid (after discount) on all returned or exchanged merchandise. The value of the coupon discount will not be refunded on returns or exchanges. Employees not eligible. OshKosh B'gosh reserves the right to modify or discontinue this offer at any time without notice. Void where prohibited. OshKosh, OshKosh B'gosh, and B'gosh are registered trademarks owned by OshKosh B'Gosh, Inc.

Customer Service

En Español

Return Policy

Like everything at Carter’s, Inc. our return policy is simple: if you are not completely satisfied with your purchase, you may return it with your original packing slip, and we will exchange the item or refund your full purchase price, less shipping and handling. For your convenience, we accept returns for items purchased online by mail and also at any company-owned Carter’s or company-owned OshKosh B’gosh retail or outlet store in the United States. Please note that Carter’s brand clothing may only be returned to Carter’s stores, while OshKosh B’gosh brand clothing is only returnable to OshKosh B’gosh stores and furniture, décor, bedding, and gear can only be returned by mail.

Returns and Reorders by Mail (Online Orders Only)

For the fastest return processing, use the return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:

Carters.com | OshKoshBgosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Note: we cannot process returns purchased from our retail stores by mail.

Once we receive your shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

To return furniture, please call us at 877-333-0117 from 8am – 4:30pm CST daily (except holidays). We will gather information on your return, issue a Return Authorization (RA), and provide mailing instructions. Please note that returns made without a Return Authorization will not be accepted. For full instructions, please refer to the packing slip included with your furniture purchase.

For exchanges it will be necessary for us to process your exchange as a refund followed by a new order. If you complete a reorder for the same item in a different color or size, we will waive the regular shipping charges for your reorder. If applicable, prepaid label fees apply.

In-Store Returns or In-Store Exchanges

When returning or exchanging items at a Carter’s or OshKosh B’gosh company-owned store, store policies apply. Eligible items (those not marked ’Return by Mail only’) may be returned or exchanged at any company-owned Carter’s or OshKosh B’gosh retail or outlet store in the U.S. Make sure to take your packing slip or purchase receipt, and the credit card used for your original purchase.

Please note that Carter’s brand clothing may only be returned to Carter’s stores, while OshKosh B’gosh brand clothing is only returnable to OshKosh B’gosh stores.

Furniture, décor, bedding, and gear can only be returned by mail.

Returns or Exchanges With an Original Sales Receipt

The original purchase price will be honored for any item returned or exchanged with an original sales receipt. Purchases made by credit card must be credited back to the original card.

Returns or Exchanges Without an Original Sales Receipt

For in-store returns or exchanges without a receipt, a store credit in the amount of the current sales price of the merchandise will be awarded. All credits will be offered in the form of a Merchandise Credit that can be used at Carter’s or OshKosh B’gosh retail stores. To return your online purchases by mail for a refund, please include your name, billing address, phone number, order number (if known), and reason for return.

Even Exchanges

Even exchanges – exchanging an item for the same item in a different size, color, or as damage replacement – may be adjusted for price if the current selling price is less than the purchase price. Individual store policy will apply. There is no charge for exchanges in a Carter’s or OshKosh B'gosh company-owned store; shipping charges may apply for changes processed by mail.

Price Adjustments

A one-time price adjustment for items bought online to the new online price (or in store to the new in store price) will be honored if you call us within 14 days of purchase. Please call us at 877-333-0117 (toll free) or 972-265-4218 from 7am-11pm CST daily (except holidays) for assistance. You may also receive a price adjustment in Carter’s and OshKosh B’gosh company-owned stores within 14 days of purchase in-store or online.

Defective Products

Carter’s and OshKosh B’gosh are committed to quality products. Any product with a quality defect can be returned to a store (please bring the packing slip or printed receipt) for a full refund, or contact our Consumer Affairs department at 888-782-9548 Monday-Friday 8:00am-4:30pm CST to make arrangements to return the item to us by mail.



International Shipping Returns

If you would like to return your order by mail, please contact our Customer Service department at 972-265-4128. They will issue you a Return Authorization and give you further instructions. Your online purchase cannot be returned in-store.

We are not able to accept blind returns. You must contact our Customer Service department before mailing your returns.

You will be responsible for all return shipping fees. We will not reimburse for original shipping, duties or taxes. Note that returns will be credited in the same currency and same exchange rate you as your original order.

In English

Política de Devoluciones

Como todo en Carter’s Inc., nuestra política de devoluciones es simple: si usted no está completamente satisfecho con su compra, puede devolverlo con su etiqueta de envio original, y le cambiaremos el artículo, o un reembolso de su precio de compra, menos gastos de envío. Para su comodidad, aceptamos devoluciones de artículos comprados en línea por correo y también en cualquier tienda de Carter’s o de Oshkosh B'gosh en los Estados Unidos. Tenga en cuenta que la ropa de la marca Carter’s sólo pueden ser devuelta a las tiendas de Carter’s, mientras que la marca de ropa OshKosh B'gosh sólo se puede devolver a las tiendas OshKosh B'gosh. Muebles, decoración, ropa de cama y equipo sólo pueden ser devueltos por correo.

Devoluciones y Reordena por Correo y Pedidos en Línea

Para el procesamiento más rápido de su retorno, utilice la etiqueta de devoluciones suministrado con la documentación de su etiqueta de envio original. Complete el formulario en el reverso de la hoja, y adjuntarlo a su mercancía. Envíe su envío a:

Carters.com | OshKoshBgosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Una vez que recibamos su envío, vamos a emitir un crédito en su forma original de pago, menos los ajustes por gastos de envío. Mediante el uso de la etiqueta de devolución prepagada, $6 se deducirá de su reembolso.

Para devolver muebles, por favor llámenos al 877-333-0117 de 8 am - 4:30 pm CST todos los días (excepto festivos). Vamos a recopilar información en su declaración, emitir una Autorización de Retorno (RA), y proporcionar instrucciones de envío. Tenga en cuenta que si se hace una devolucion sin una autorización de devolución no será aceptada. Para obtener instrucciones completas, consulte la lista de empaque incluida con la compra de muebles.

En caso de un intercambio, será necesario procesar su intercambio como un reembolso seguido de una nueva orden. Si completa un nuevo pedido por el mismo producto en otro color o tamaño, no le cobraremos los gastos de envío regular de su nueva orden. En su caso, se puede cobrar $6 por usa la etiqueta prepagada

Devoluciones en la Tienda y Intercambios

Al devolver o intercambiar artículos en la de tienda de Carter’s o OshKosh B'gosh, las políticas de la tienda se aplican. Artículos elegibles (los que no estan marcadas con ’Return by Mail only’) pueden ser devueltos o cambiados en cualquier tienda de Carter’s o OshKosh B'gosh en los Estados Unidos. Asegúrese de tomar su etiqueta de envio original, y la tarjeta de credito utilizada para la compra original.

Tenga en cuenta que la ropa de la marca Carter’s sólo pueden ser devuelta a tiendas de Carter’s, mientras que la marca de ropa OshKosh B'gosh sólo pueden ser devuelta a tiendas de OshKosh B'gosh.

Devoluciones o Intercambios con un Recibo de Compra Original

El precio de compra original será honorado por cualquier producto devuelto o intercambiado cuando tiene un recibo de compra original. Las compras realizadas con tarjeta de crédito deben ser acreditadas a la tarjeta original.

Las Devoluciones o Cambios sin el Recibo de Compra Original

Para las devoluciones en la tienda o intercambios sin un recibo, una tarjeta de regalo, (Merchandise Credit) por la suma del precio de venta actual de la mercancía se entregará. Todos los créditos se ofrecerán en forma de una tarjeta de regalo que puede ser utilizada tiendas de Carter’s o OshKosh B'gosh.

Intercambios

Intercambios - el intercambio de un elemento por el mismo artículo en otro tamaño, color, o como reemplazo de daño - puede ser ajustado por el precio si el precio actual de venta es menor que el precio de compra. La política de cada tienda se aplicará. No hay ningún cargo para el intercambio en una tienda de Carter’s o OshKosh B'gosh, los gastos de envío pueden aplicar en cambios procesados por correo.

Ajustes de Precios

Un ajuste de precios de una sola vez para los artículos comprados en línea con el nuevo precio en línea (o en la tienda por el nuevo precio en la tienda) serán honorados si nos llama dentro de los 14 días de la compra. Por favor llámenos al 877-333-0117 (llamada gratuita) o 972-265-4218 de 07 a.m.-11 p.m. CST diario (excepto festivos) para obtener ayuda. También puede recibir un ajuste de precios en tiendas Carter’s y Osh Kosh B'gosh dentro de los 14 días de la compra en la tienda o en línea.

Productos Defectuosos

Carter’s y OshKosh B'gosh están comprometidos con productos de calidad. Cualquier producto con un defecto de calidad pueden ser devueltos a la tienda (por favor traiga su etiqueta de envio original, o recibo impreso) para un reembolso completo, o contacte a nuestro departamento de Asuntos del Consumidor 888-782-9548 de Lunes a Viernes 8:00 am-4:30pm CST para hacer los arreglos para devolver el artículo a nosotros por correo.